Privacy Policy

1. Who we are (data controller)

We process personal data as the provider of services offered through our website.

• Business name: quilvanern.com
• Legal form: PE
• Address: 15 Shovkovychna St, Office 204, Kyiv, 01030, Ukraine
• Email: contact@quilvanern.com
• Phone: +380 730 234 2620
• EDRPOU (registration identifier): 65057863

For online service booking/offers in Ukraine we provide provider-identification details as required by On Electronic Commerce (Про електронну комерцію) № 675-VIII, Article 7.

2. Data we collect

When you use the appointment request contact form, we may collect:

• Name
• Phone number and/or email address
• Details you include in your message
• Any other information you voluntarily provide

We may also collect usage data (for example, pages viewed) using cookies as described in Section 6.

3. How we use your data

We use personal data to:

• respond to your appointment request and arrange communication;
• provide the requested service and related support;
• handle inquiries, complaints, and user requests;
• comply with legal obligations.

If your appointment request involves a distance contract, we provide pre-contract information required by On Consumer Rights Protection (Про захист прав споживачів) № 3153-IX, Article 13, including trader identification details, key characteristics of the service, and price/payment conditions.

4. Legal basis for processing (Ukraine)

We process personal data in accordance with applicable Ukrainian law, including On Protection of Personal Data (Про захист персональних даних) № 2297-VI. Depending on the context, the legal basis may include the need to conclude and/or fulfill an agreement, legitimate interests, or your consent (when required).

5. Data storage and security

We store personal data only for as long as necessary for the purposes described in this Policy or as required by law. We use organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

If a security incident occurs, we will take steps required by applicable law.

6. Cookies and consent

We use cookies to make the site work and to improve performance. Some cookies are strictly necessary; others are not.

Required categories: When required, we obtain your consent for cookies that are not strictly necessary. You can manage cookie preferences where available.

Cookie use is governed by the “Політика використання cookies” (Cookie Use Policy) and On cookies (Законодавство України / Законодавство України "cookies"). We distinguish strictly necessary cookies from others and provide user controls for consent where required.

7. Your rights

You have rights under Ukrainian personal data legislation, including the right to access your personal data, request correction or deletion in certain cases, and object to processing under applicable conditions. To exercise your rights, contact us using the details below.

If you want to submit a complaint or request related to consumer rights, you can contact us using the contact details shown in Section 9. Our landing page information is provided so consumers can identify the business and submit claims/complaints as required by On Consumer Rights Protection (Про захист прав споживачів) № 3153-IX.

8. Claims, complaints, and contact for privacy inquiries

To make a privacy request or submit a claim, contact our privacy contact:

If you submit information via the appointment request contact form, those details are used to respond to your request and to communicate with you.